REFUND AND RETURNS POLICY FOR PLUMAS

Introduction:

At PLUMAS, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with returns and refunds as long as they meet the conditions outlined in this policy.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  1. Timeframe: Returns must be initiated within 30 days from the date of delivery. After this period, we cannot offer a refund or exchange.

  2. Condition of Items: Items must be unused, in the original packaging, and in the same condition as when they were received. We cannot accept returns for products that have been used, altered, or damaged.

  3. Proof of Purchase: A receipt or proof of purchase is required to process returns or exchanges.

How to Initiate a Return:

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@plumas.site or (715) 325-2040 to request a return authorization. Include your order number and the reason for the return.

  2. Return Authorization: Our customer service team will provide you with a return authorization number and instructions for returning the item.

  3. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item.

Refunds:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account.

Exchanges:

If you wish to exchange an item for a different size, color, or product, please contact us to arrange the exchange. If the exchange is approved, we will ship the new item as soon as we receive the returned item.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately so that we can resolve the issue. We will offer you a full refund or exchange, and we will cover the return shipping costs for defective or damaged items.

Non-Refundable Items:

Certain items are non-refundable, including:

  • Gift cards
  • Clearance items
  • Personalized or customized products

Contact Us:

For any questions regarding returns or refunds, please contact us at:

  • Email: info@plumas.site
  • Phone: (715) 325-2040
  • Address: 9641 Rangeline Rd, Wisconsin Rapids, Wisconsin (WI)

Last Revised: December 13, 2024